Citizens who are not satisfied with an experience they had with a New Castle City Police Officer are encouraged to immediately make contact with the on-duty patrol supervisor.   In the event the patrol supervisor is not available citizens may make contact with the on-call staff officer.

If a patrol supervisor can’t be reached, citizens are encouraged to send an e-mail to Police@newcastlecity.delaware.gov.  Members of the command staff have immediate access to that e-mail. If a complaint is not answered within 24 hours residents re encouraged to call 322-9800 and ask for the on-call staff officer.

Patrol Supervisor:                                302-573-2800

On Call Staff Officer:                            Police@newcastlecity.delaware.gov.

Should any complaint warrant a formal investigation, citizens will be required to fill out the complaint form below.  The complaint form can be hand delivered to NCPD or e-mailed to the Internal Affairs Officer @ keith.dempsey@cj.state.de.us.

Once the complaint has been received you can expect the following:

1. All parties involved will be formally interviewed by the investigating officer. (All interviews will be recorded.)
2. If the results of the investigation sustain any misconduct, the officer shall be appropriately disciplined within established guidelines. The officer may elect to have the matter heard by a Professional Standards Board comprised of officers selected by the Criminal Justice Council.  If a trial board is selected, the complainant will be required to testify.
3. Upon conclusion of the investigation, the complainant will be given the results.
4. If a criminal complaint is alleged, the matter will be referred to the Department of Justice, Division of Civil Rights Public Trust.

https://attorneygeneral.delaware.gov/publictrust/